Frequently Asked Questions

If you can't find the information you are looking for, please contact Star-Oddi.

General Questions

• customer service
• ordering process
• canceling, return and payment policy
• delivery time
• damaged package
• prices
• discounts
• necessary accessories
• help finding your way through our products
• contact R&D department
• dealers
• newsletters
• manuals
• complaints
• application fields

Technical Questions

• technical support
• customizing
• maximum pressure tolerance
• communication problems
• Communication Box
• PC connection
• recalibration
• logic feature
• Extended memory feature
• software updates
• reference/previous studies with Star-Oddi products

Aquatic and Fisheries Research

• fish tagging instructions
• what size for what species
• reusability
• battery replacement
• recycling
• custom housings
• SeaStar updates
• calibration outside of standard ranges
• study/research location
• biofouling/erroneous salinity recordings
• dummy tags

Pharmaceutical Industry

• data accuracy
• calibration outside of standard ranges
• sterilization
• Mercury updates
• dummy tags

Beverage & Food Industry

• calibration outside of standard ranges
• data accuracy
• sterilization
• FoodStar updates